– Fifth Third Bank, National Association, today provided additional
immediate steps it is taking to help customers impacted by the
coronavirus, augmenting its prior announcement last week to include new
Third’s focus on helping customers improve their lives and building
is more relevant than ever during these times of uncertainty,” said
Greg D. Carmichael, Fifth Third chairman, president and CEO. “We take
our role and responsibility seriously to understand and put our
customers’ needs first. We are continually evaluating
our programs to assist our customers. Last week, we announced several
proactive measures that we are taking across our business and consumer
products to help lessen the financial strain on our customers, and we
are providing additional details on these programs
today. Our goal is to stand with our customers to help them and our
communities get back on their feet. We are here to help our customers
when they need us most.”
Fifth Third is offering the following programs for our consumer and business customers facing
financial hardship related to COVID-19. To participate in the programs, customers will need to contact Fifth Third.
Payment Deferral Program: We are offering a payment deferral for up to
90 days and no late fees during the deferral period.
Card Deferral Program: We are offering a payment deferral for up to
three payments and no late fees during the deferral period.
Mortgage and Home Equity Program: We are offering 90-day payment forbearance with no late fees.
Business Payment Deferral Program: We are offering a payment deferral
program for up to 90 days, no late fees and a range of loan modification
options. We are waiving all
fees on our Fifth Third Fast Capital loans for 6 months.
Waiver Program: We are offering to waive fees for up to 90 days for a
range of consumer and small business deposit products and services.
We are suspending initiating any new repossession actions on vehicles for the next 60 days.
We are suspending all foreclosure activity on homes for the next 60 days.
Third recommends that customers continue to leverage all of the digital
and resources for self-service banking and account access through
mobile, online and voice banking services, as well as the Bank’s network
of approximately 53,000 fee-free ATMs across the United States.
Fifth Third is prepared to assist customers with their questions or concerns and has a dedicated support page available at 53.com as the first point of contact for all customers. Representatives are available at 800-972-3030 from Monday through Saturday. For Business Banking service, please call 877-534-2264 or email firstname.lastname@example.org. Due to high demand, call wait times may be longer than normal and Fifth Third thanks customers for their patience as we navigate this situation together.